We follow the provincial fee guide* and accept the the Canadian Dental Care Plan (CDCP).
At Westlock Family Dental, we are committed to making your dental care convenient and accessible. That is why we offer Direct Insurance Billing! We accept nearly all major insurance plans, including but not limited to:
Alberta Blue Cross
Sunlife
Nexgen
Manulife
Greenshield
Quikcard
Manulife
Dental Seniors Program
We accept all major credit cards,
interact, e-transfer, and cash.
we DO NOT accept personal cheques
Predeterminations & Insurance Claims
For certain dental treatments, a predetermination can be submitted to your dental plan provider upon request. A predetermination is an estimate of how your plan may respond to a proposed treatment and can help you better understand potential coverage.
Processing times for predeterminations vary and may take anywhere from a few minutes to several weeks, depending on the dental plan provider, the specific plan, and the service requested. Coverage decisions are made by the insurance provider and are subject to the terms of your individual plan.
Following treatment, we electronically submit insurance claims on your behalf when direct billing is permitted by your plan. Any portion not covered by insurance remains the patient’s responsibility and is due at the time of service unless other arrangements have been made.
Our administrative team is happy to help answer general questions about insurance submission and payment options.
Cancellation/Missed Appointment Policy:
To help us provide timely care to all patients, we kindly request at least 48 business hours’ notice for appointment cancellations or rescheduling.
Appointments cancelled with less than 48 business hours’ notice, or missed without notice, may be subject to a cancellation fee. Cancellation fees are not covered by dental insurance and are the patient’s responsibility.
We understand that unexpected situations may arise. Please contact our office as soon as possible if you are unable to attend your appointment, and we will do our best to accommodate your needs.
